Terms & Conditions
ALM Agency
Website: ALM-agency.com
Last Updated: September 2026
1. Introduction
These Terms & Conditions govern your use of the ALM Agency website and any services provided by ALM Agency ("ALM", "we", "us", or "our").
By accessing this website or engaging our services, you agree to be bound by these Terms & Conditions. If you do not agree, you should not use this website or engage our services.
2. Services
ALM provides marketing, social media management, content creation, branding, strategy, photography, videography, and related digital marketing services.
The scope of work, deliverables, timelines, and fees for each project will be outlined in a separate proposal, invoice, agreement, or written correspondence.
We reserve the right to refuse service at our discretion.
3. Client Responsibilities
Clients agree to:
Provide accurate and complete information necessary for the completion of services.
Respond to requests for feedback, approvals, and required materials within a reasonable timeframe.
Obtain any permissions, licences, or approvals required for content, branding, venues, individuals, or intellectual property supplied by the client.
Ensure that all production locations, sets, equipment access areas, accommodation, and travel arrangements organised or provided by the client are reasonably safe and suitable for the services being performed.
Take reasonable steps to ensure the security of the production environment and protect the Service Provider's equipment and personal belongings from foreseeable damage, loss, or theft.
3.1 Client-Caused Delays and Disruption
Delays, interruptions, cancellations, or disruption to production caused by the Client, its employees, contractors, representatives, guests, or other persons under its control may affect the scope, nature, or quantity of the agreed deliverables.
Where such disruption prevents or limits the completion of the originally agreed services, the Service Provider reserves the right to adjust, reduce, substitute, or omit affected deliverables as reasonably necessary. Any such adjustment shall not reduce the agreed fee or invoiced total, and the Client remains liable for the full amount agreed, including any applicable VAT.
Additional work, reshoots, extended production time, or services required as a result of client-caused delays or disruption may be subject to additional charges, provided these are agreed in writing.
The Service Provider shall not be responsible for delays or incomplete deliverables to the extent that these result from the Client's failure to provide the necessary information, materials, access, personnel, approvals, or suitable production conditions.
3.2 Equipment Damage, Loss, and Theft
The Client shall be responsible for the reasonable costs of repair or replacement of the Service Provider's equipment, and for losses arising from damage, loss, or theft, to the extent caused by the Client's negligence, breach of these Terms, or acts or omissions of persons under the Client's control.
This includes, but is not limited to:
Damage to cameras, lenses, lighting, audio equipment, or other production equipment by the Client, its employees, contractors, guests, or other persons under its control.
Loss or theft of equipment where this results from the Client's failure to take reasonable security precautions within its control.
Damage or loss resulting from unsafe, unsuitable, or inadequately secured production locations where the Client was responsible for providing or managing those conditions.
The Client shall also be responsible for reasonable, documented additional costs or losses arising from unsafe accommodation or travel arrangements organised or provided by the Client, where those arrangements breach the Client's obligations under these Terms and cause the relevant loss.
The Service Provider shall notify the Client of any such damage, loss, or additional costs as soon as reasonably practicable and provide reasonable supporting evidence.
3.3 Health, Safety, and Right to Suspend Work
The Service Provider may refuse to commence or may suspend production where they reasonably consider that the working environment, accommodation, travel arrangements, or other conditions present a material risk to their health, safety, or security, or to their equipment.
Where reasonably practicable, the Service Provider shall notify the Client and allow an opportunity to remedy the issue. Any resulting delay or disruption attributable to the Client shall be treated in accordance with Section 3.1. Any additional costs arising from the disruption may be charged in accordance with these Terms.
Nothing in this section excludes or limits liability where such exclusion or limitation would be unlawful.
4. Project Approval, Revisions & Refunds
All creative services provided by ALM involve professional judgement, creative interpretation, and subjective design decisions.
Each project includes one round of reasonable revisions unless otherwise agreed in writing. Additional revisions or changes beyond the included revision round may incur additional fees.
Clients are responsible for reviewing and approving all deliverables within the agreed timeframe.
Once work has commenced, content has been captured, strategy has been developed, creative work has been undertaken, or deliverables have been produced, fees become non-refundable.
Refunds will not be provided for:
Work already completed or undertaken
Time allocated to a project
Content creation, photography, videography, editing, design, strategy, or consultancy work already performed
Delays caused by the client
Changes in business circumstances
Differences in personal preference, creative opinion, or artistic direction
By engaging ALM's services, clients acknowledge that creative services are subjective in nature and that dissatisfaction based solely on creative preference does not constitute grounds for a refund.
Where concerns arise, ALM will make reasonable efforts to address them through the agreed revision process.
5. Payment Terms
Invoices must be paid in accordance with the payment terms stated on the invoice.
ALM reserves the right to pause, delay, or withhold services and deliverables where payment is overdue.
Ownership and usage rights for deliverables may remain with ALM until full payment has been received.
6. Intellectual Property
Unless otherwise agreed in writing, ALM retains ownership of all concepts, strategies, drafts, templates, processes, and working files created during a project.
Upon full payment, clients receive a licence to use approved final deliverables for their intended business purposes.
Clients may not resell, redistribute, or claim authorship of ALM's work without written permission.
ALM reserves the right to display completed work within its portfolio, marketing materials, social media channels, and case studies unless otherwise agreed in writing.
7. Website Use
You agree not to:
Use this website for unlawful purposes.
Attempt to gain unauthorised access to the website, servers, or systems.
Distribute malicious software, viruses, or harmful code.
Use the website in any manner that may damage or impair its functionality.
8. Limitation of Liability
ALM shall not be liable for any indirect, incidental, special, consequential, or business losses arising from:
Use of this website.
Reliance on website content.
Delays in service delivery caused by third parties.
Platform outages or changes made by social media platforms.
Business decisions made by clients based on marketing recommendations.
The content, messaging, claims, or materials approved by the Client, including content approved in writing or through publication, posting, distribution, or other use by the Client.
The Client is responsible for reviewing and approving all content before publication and for ensuring that approved content is accurate, appropriate, authorised, and compliant with applicable laws and regulations. Once content has been approved or published by the Client, ALM shall not be liable for claims, losses, disputes, or consequences arising from that content or messaging, to the extent permitted by law, except where such liability arises from ALM's own negligence, breach of contract, or other acts or omissions for which liability cannot lawfully be excluded.
While ALM strives to achieve positive outcomes, it does not guarantee specific business, marketing, sales, engagement, follower growth, or revenue results.
ALM's total aggregate liability arising out of or in connection with a specific service shall not exceed the amount paid by the Client for that service, to the extent permitted by law.
Nothing in this section excludes or limits any liability that cannot lawfully be excluded or limited.
9. External Links
This website may contain links to third-party websites.
ALM is not responsible for the content, availability, privacy practices, or accuracy of any third-party websites.
10. Privacy & Data Protection
We are committed to protecting your privacy and handling personal information responsibly.
Information we may collect includes:
Name
Email address
Telephone number
Business information
Website analytics data
We use this information to:
Respond to enquiries
Deliver services
Improve our website and customer experience
We do not sell personal data to third parties.
11. Cookies
This website may use cookies and analytics tools to improve functionality and measure website performance.
By using this website, you consent to the use of cookies unless disabled through your browser settings.
12. Confidentiality
Any confidential information shared during a client relationship will be treated as confidential and will not be disclosed to third parties except where required by law.
13. Termination
Either party may terminate a working relationship in accordance with any agreed contract terms.
Any work completed, services performed, or costs incurred prior to termination remain payable.
ALM reserves the right to terminate services where there is abusive behaviour, non-payment, breach of these Terms & Conditions, or a breakdown in the working relationship.
14. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of England and Wales.
Any disputes arising from these Terms & Conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.
15. Changes to These Terms
ALM reserves the right to amend these Terms & Conditions at any time.
Continued use of the website or services following any updates constitutes acceptance of the revised Terms & Conditions.
16. Contact Information
For any enquiries regarding these Terms & Conditions, please contact:
Email: contact@alm-agency.com