Terms & Conditions

ALM Agency
Website: ALM-agency.com

Last Updated: May 2026

1. Introduction

These Terms & Conditions govern your use of the ALM Agency website and any services provided by ALM Agency ("ALM", "we", "us", or "our").

By accessing this website or engaging our services, you agree to be bound by these Terms & Conditions. If you do not agree, you should not use this website or engage our services.

2. Services

ALM provides marketing, social media management, content creation, branding, strategy, photography, videography, and related digital marketing services.

The scope of work, deliverables, timelines, and fees for each project will be outlined in a separate proposal, invoice, agreement, or written correspondence.

We reserve the right to refuse service at our discretion.

3. Client Responsibilities

Clients agree to:

  • Provide accurate and complete information necessary for the completion of services.

  • Respond to requests for feedback, approvals, and required materials within a reasonable timeframe.

  • Obtain any permissions, licences, or approvals required for content, branding, venues, individuals, or intellectual property supplied by the client.

Delays caused by a client's failure to provide information, feedback, approvals, or access may result in revised delivery timelines.

4. Project Approval, Revisions & Refunds

All creative services provided by ALM involve professional judgement, creative interpretation, and subjective design decisions.

Each project includes one round of reasonable revisions unless otherwise agreed in writing. Additional revisions or changes beyond the included revision round may incur additional fees.

Clients are responsible for reviewing and approving all deliverables within the agreed timeframe.

Once work has commenced, content has been captured, strategy has been developed, creative work has been undertaken, or deliverables have been produced, fees become non-refundable.

Refunds will not be provided for:

  • Work already completed or undertaken

  • Time allocated to a project

  • Content creation, photography, videography, editing, design, strategy, or consultancy work already performed

  • Delays caused by the client

  • Changes in business circumstances

  • Differences in personal preference, creative opinion, or artistic direction

By engaging ALM's services, clients acknowledge that creative services are subjective in nature and that dissatisfaction based solely on creative preference does not constitute grounds for a refund.

Where concerns arise, ALM will make reasonable efforts to address them through the agreed revision process.

5. Payment Terms

Invoices must be paid in accordance with the payment terms stated on the invoice.

ALM reserves the right to pause, delay, or withhold services and deliverables where payment is overdue.

Ownership and usage rights for deliverables may remain with ALM until full payment has been received.

6. Intellectual Property

Unless otherwise agreed in writing, ALM retains ownership of all concepts, strategies, drafts, templates, processes, and working files created during a project.

Upon full payment, clients receive a licence to use approved final deliverables for their intended business purposes.

Clients may not resell, redistribute, or claim authorship of ALM's work without written permission.

ALM reserves the right to display completed work within its portfolio, marketing materials, social media channels, and case studies unless otherwise agreed in writing.

7. Website Use

You agree not to:

  • Use this website for unlawful purposes.

  • Attempt to gain unauthorised access to the website, servers, or systems.

  • Distribute malicious software, viruses, or harmful code.

  • Use the website in any manner that may damage or impair its functionality.

8. Limitation of Liability

ALM shall not be liable for any indirect, incidental, special, consequential, or business losses arising from:

  • Use of this website

  • Reliance on website content

  • Delays in service delivery caused by third parties

  • Platform outages or changes made by social media platforms

  • Business decisions made by clients based on marketing recommendations

While we strive to achieve positive outcomes, we do not guarantee specific business, marketing, sales, engagement, follower growth, or revenue results.

Our total liability shall not exceed the amount paid by the client for the specific service giving rise to the claim.

9. External Links

This website may contain links to third-party websites.

ALM is not responsible for the content, availability, privacy practices, or accuracy of any third-party websites.

10. Privacy & Data Protection

We are committed to protecting your privacy and handling personal information responsibly.

Information we may collect includes:

  • Name

  • Email address

  • Telephone number

  • Business information

  • Website analytics data

We use this information to:

  • Respond to enquiries

  • Deliver services

  • Improve our website and customer experience

We do not sell personal data to third parties.

11. Cookies

This website may use cookies and analytics tools to improve functionality and measure website performance.

By using this website, you consent to the use of cookies unless disabled through your browser settings.

12. Confidentiality

Any confidential information shared during a client relationship will be treated as confidential and will not be disclosed to third parties except where required by law.

13. Termination

Either party may terminate a working relationship in accordance with any agreed contract terms.

Any work completed, services performed, or costs incurred prior to termination remain payable.

ALM reserves the right to terminate services where there is abusive behaviour, non-payment, breach of these Terms & Conditions, or a breakdown in the working relationship.

14. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of England and Wales.

Any disputes arising from these Terms & Conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.

15. Changes to These Terms

ALM reserves the right to amend these Terms & Conditions at any time.

Continued use of the website or services following any updates constitutes acceptance of the revised Terms & Conditions.

16. Contact Information

For any enquiries regarding these Terms & Conditions, please contact:

Email: contact@alm-agency.com